Warranty Claims

At Primus, we stand by the quality of our work. If you’re experiencing an issue that you believe falls under your project’s warranty, you can submit a claim here.

What’s Covered?

Warranty coverage includes workmanship issues or faulty parts/equipment. It does not cover:

Normal wear and tear
Items requiring regular or typical maintenance
Issues caused by neglect, vandalism or abuse

Submit Your Claim

Fill out the form below and attach photos to ensure a timely review. Once submitted, your request will be sent directly to our team and we’ll take it from there.

SuBmit a Warranty Claim

Client

Contact Person*

Project Name

Street Address*

City*

State*

Zip*

Phone Number*

Email*

Description of Warranty Claim*
(e.g. exterior door at south stairwell is sticking when closing, rubbing the frame and jamb. Will secure but has to be forced shut. Or e.g. ice forming at ceiling / wall.)

Location of Warranty Claim* (e.g. door #104.02 at south stairwell near breakroom. Or e.g. ice developing between column lines H&K along line 4.2 in Freezer 1.)

Timeline for Completion*
Urgent (24 Hours)1 Week

By the Following Date:

Attach Photos to Include with Claim Submission if needed